Policies

Warranty:

Outdoor Fire Designs warrants our products to be free from defects in manufacturing for a period of 6 months from the date of purchase, except for Automated Tiki Torches and Remote Fire Module (RCM1) and (RCM2) which are warranted for 1 year. Should you have a warranty issue, please contact techsupport@outdoorfiredesigns.com for a return authorization number (RA). The RA number will be emailed or faxed to you along with the address to ship the products too. The RA number must be clearly marked on all packages shipped to us. No returns will be accepted without a return authorization number clearly marked on the outside of the package.Packages can not be opened due to tampering. There will be no returns on custom orders, i.g. bowls, concrete bowls,copper bowls, stainless steel bowls, bamboo poles, propane tanks that have the seal has been broken. All packages and products must be shipped prepaid to the address provided with your return authorization. Any package returned without an RA number clearly marked on each package or opened packages will be voided from warranty. The cost of the refused shipment will not be paid by Outdoor Fire Designs. The returned product will be inspected, if Outdoor Fire Designs determines the product is defective it will be replaced or repaired at the sole discretion of Outdoor Fire Designs. If the item was replaced or repaired under warranty, all shipping costs will be reimbursed to the customer for return to Outdoor Fire Designs.

Returns:

Outdoor Fire Designs will subject a 25% re-stocking fee of the retail cost (MSRP) even though the price qoute may differ all values are to be based on the retail cost of any returned orders other than products listed above. There will also be an assesment charge of a $25 cancellation fee. Orders to be returned must be returned in the original shipped container without the container being opened due to tampering with products, electrical, valves, gas connections sealing of units, RCM1 & RCM2. Returns will be voided if shipping container is open. Customer is responsible for all return shipping cost to original shipping location. As per above there is absolutely no returns or refunds on custom orders and bamboo poles!

Shipping:

We have found in many cases that damage to products, dents, parts floating in container etc... thought to be a warranty issue was caused by shipping and is NOT a warranty issue. This would a shipping issue and will be handled by the frieght company and Outdoor Fire Designs. If customer returns any products to Outdoor Fire Designs the customer MUST apply damage insurance that meets the retial (MSRP) of the product being returned to cover any damages to product (s) being returned. If item is damaged due to shipping or is not a warranty repair or replacement as judged during the initial inspection by the Outdoor Fire Designs, all shipping costs and repair costs will be charged to thecustomer. Outdoor Fire Designs is committed to meeting regulatory regulations terms and agreements.

Installation:

Outdoor Fire Designs: will provide installation instructions for the product(s) and can also be down loaded from our home page of our web site under (Important Links) PDF files. Installation of the product(s) are to be done by qualified, licensed, electricians, gas fitters etc… It is your responsibility to meet and comply with your State’s licensing and contracting requirements and regulations of installation of products provided by Outdoor Fire Designs. Failure to do so may result in voided manufactures terms, fines and penalties from the state you are installing product(s) in. Outdoor Fire Designs will not be held responsible for any failure or damage(s) or personal damage due from improper or unlicensed installation of product(s) provided by Outdoor Fire Designs. Any tampering or altering of products provided by Outdoor fire Designs will be voided emidietly and warranty cancelled including returns.

Payments:

Outdoor Fire Designs: All payments for orders are to be cleared funds prior to shipping of any product(s). All time frames for shipping are projected dates only. Generally we offer a (3) business day delivery but some orders could be (5) business days or more. Custom orders can take up to 4-6 weeks for delivery. All special / custom orders are based on supply and demand, this would include, concrete bowls, copper bowls, stainless steels bowls, tiki torches, remote controlled units, (RCM1) (RCM2) and bamboo products. Delivery dates can fluctuate due to frieght companies pick-up and transportations scheduals. Outdoor Fire Designs does not guarantee any delivery dates. Outdoor Fire Designs will not be held responsible in any way due to late delivery of product(s) or loss of product(s) made between the frieght company and Outdoor Fire Designs. Purchasing customer will accept the cost of return shipping to manufacturer (Outdoor Fire Designs) in the event of any return product under returned products terms & condition metioned with-in.

Certifications/Inspections:

At this time there is no category for Decorative Outdoor Fire Features by UL (underwriters laboratories) or AGA/CSA (american gas association, Canadian Standards Association) so our kahuna series torches, automated tiki torches, remote control fire module have no certification. All of the parts used in the manufacturing of these products are made with UL or AGA/CSA or equivalent certified materials. The above companies are working on creating the guidlines for a "Decorative Outdoor Fire Feature" category. As soon as they do we will the 1st if not the only company with both our automated tiki torches & fire modules certified & approved.
It is the sole responsibility of the customer to know and meet any local, county, or state codes and inspection requirements for the installation of fire features. We will assist in any way we can but the cost and procedure to meet those requirements is soley the responsibility of the customer. Since custom outdoor fire features is a relatively new concept, most local governments have no or very vague codes for installation requirements. We have found that in most cases the municipalities follow the handbook NFPA 58(liquified petroleum gas code) where they do not have a specific code pertaining to outdoor fire features.

Litigation:

Any legal disputes are to be addressed in the jurisdiction of Spokane, Washington for adjudication of any disputes and / or claims between the customer and Outdoor Fire Designs. Customer will pay for any and all legal cost incured through arbortration. It is Outdoor Fire Designs’ interest to meet specific requirements to our customer, Vendor, Dealer, or contractor. We value your business and strive to maintain a professional relationship and look forward to many years of continuing business.The terms and conditions herein may be altered from time to time by governing Dynamic Group LLC. In the event this occurs we will provide an updated notice on our web site under warranty's.
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